Wait less live more

At Tapingo our mission is to create a world with no lines, a world in which buying anything is one click away, and real time fulfillment becomes the expectation.

Join the team at Tapingo

Jobs

  • Come join the Tapingo team and help change the way the world buys goods. Join us on our mission to get back wasted time for our users and allow them to wait less and live more! We’re looking for a someone with a proven track record of leading teams driving customer happiness. The ideal candidate loves working at the intersection of product, users, and merchants. A critical component of a successful marketplace, customer success is at the core of setting the path for Tapingo’s high paced growth. As the Director of Customer Success you will help us define and grow the team structure, establish key metrics, and implement scalable processes that will lead us into the next stage of our company’s growth.

    Responsibilities:
    • Drive improvements in customer satisfaction across channels
    • Develop metrics to measure the growth and performance of the team, and provide reports as needed
    • Hire, Coach and manage the team with a focus on professional development and upstream thinking
    • Utilize deep product and industry knowledge while serving as a strong cross functional leader
    • Treat Customer Success as a product at Tapingo, innovating and iterating on the customer experience
    • Develop and lead end-to-end project plans and ensure on-time delivery of critical Support initiatives
    • Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the team
    • Scale the Support team by capitalizing on opportunities for increased effectiveness and efficiency, driving productivity initiatives

    Requirements
    • 5+ years of work experience with 2+ years of direct people management experience
    • Past product and/or project management experience
    • Experience building and scaling customer support operations, particularly in a fast-paced startup or tech environment
    • The ability to effectively influence and communicate cross-functionally
    • Excellent written and verbal communication skills
    • A level-headed leadership style and perform well under pressure
    • Creative problem-solving abilities and a passion for innovation

    Benefits
    • Stock
    • Competitive salaries
    • Apple or PC equipment...your choice
    • Paid time off
    • Medical, dental and vision insurance
    • Life insurance and disability benefits
    • Fully stocked kitchen
    • Weekly happy hour
    • A voice
I'm Interested!